Capstone’s Telemedicine program lets employees, individuals, and families get treated from home or anywhere by their choice of an English or Spanish speaking board-certified doctor. Our members can speak with a doctor 24 hours a day, 365 days a year with NO co-pays, deductibles, or doctor fees! Medical consultations can be by phone, electronic devices, or video and they meet the stringent HIPAA-compliant standards for protecting your medical history. Without going to the doctor’s office, urgent care, or ER, you can speak with one of our highly-qualified, board certified tele-physicians.  They are specially trained to treat patients remotely, to assess medical situations, and where appropriate, prescribe medications. On average, you will be able to speak with a U.S. based doctor licensed to practice in your state from the comfort of your own home in approximately 30 minutes.  In rare cases it could take up to 1-2 hours to speak with a tele-physician.

As a Member of the Capstone Healthcare Services program there is no limit to the length of each consultation or the number of consultations you, your spouse, or your dependent children under 26 can have with our tele-physicians. ABC News says: “Telemedicine is already backed by many hospitals and major healthcare insurers, even Medicare and Medicaid. We estimate that by using telemedicine the family in our telemedicine feature story can save about $2,300 just this year by avoiding trips to the urgent care and emergency room!”  Note: in certain select cases, the tele-physician may feel telemedicine is not the best solution and will direct a Member to a local hospital, urgent care facility, or primary care physician.

In addition to lowering costs, Telemedicine saves time since you don’t have to leave the comfort of your own home and you can speak to our Telemedicine doctors when it is convenient for you. Telemedicine is ideal for busy people who can’t afford to take time off work (such as parents who would otherwise need to miss work to take their sick child to a pediatrician, people who bill their services by the hour, individuals who have long drives to see a doctor, etc. Telemedicine offers convenience and saves

Common Reasons People Contact Telemedicine Doctors

Our Telemedicine physicians are available 24/7, 365 days a year for informational consultations where you can get answers to your basic health questions, and for diagnostic medical consultations. According to the Wellness Councils of America (WELCOA), as many as 70% of all visits to doctors offices and emergency rooms can be resolved by a Telemedicine consultation. Common reasons people contact tele-physicians include:

Acid Reflux
Ear Infections
Pink Eye
Sinus Conditions
Sore Throat
Stomach Virus
High Blood Pressure
Urinary Tract Infections
Diabetes-related issues

How the CapstoneCare™ Telemedicine Program Works

Step 1:  Contact Us. Simply log into your personalized Tele-Health account using your assigned ID number, or call us to request a phone or online video consultation with one of our highly experienced telemedicine doctors.

Step 2:  Discuss Your Situation with a Care Coordinator.  These experienced, compassionate professionals will obtain a short medical history, ask questions, listen to your health concerns, and ensure you are assigned to the most appropriate telemedicine doctor.

Step 3: Consult with a Telemedicine Doctor. After the Care Coordinator evaluates your unique situation, you will be contacted within 30 minutes on average by a U.S. based, state licensed, board-certified doctor.  The telemedicine doctor will review the medical history information you have provided, listen to your concerns, and ask health-related questions. It’s just like an in-person doctor visit but faster, more convenient, and less costly!

Step 4: Resolve Your Health Concern. After speaking with you and discussing your health concerns, the telemedicine physician will recommend the appropriate treatment to address your medical issue. In situations where a prescription is necessary, subject to the rules of your state, a prescription can be sent to the local pharmacy of your choice.

Special Instructions: This telemedicine program does not guarantee that a prescription will be written. Our tele-physicians do not prescribe DEA controlled substances, lifestyle drugs, and certain other drugs which may be harmful because of their potential for abuse. Additionally, the telemedicine doctors reserve the right to deny care for potential misuse of services.

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